Thtenn Rider Insurance

Overview

As expressed in our Thtenn safe riding policy, our priority is rider and environmental safety. This is why we are committed to continuous safety checks and balances to help protect our riders and the community as a whole from all potential risks involved in mic-mobility. We have collaborated with leading non-motorised micro-mobility insurance providers, to ensure that riders are covered when they’re riding Thtenn vehicles and the environment is reassured of their own safety through our awareness campaigns.

We take environmental and rider safety very seriously and we are proud to express our commitment through our advanced high visibility and light weight non-motorised dock-less, dual security 4G IOT smart bike, coupled with our advanced interactive technology system.

Riding a Thtenn bike is a healthy, fun, green and safe experience. However, riding thtenn bike must be done with considerable safety measures including the riders’ sense of responsibility, understanding and observation all road traffic rules and regulations for rider and environmental safety.

Our Rider Insurance Cover

We as a micro-mobility company have obtained insurance cover for our own business activities and facilitated individual rider insurance cover for the potential risks arising from using our vehicles. Our riders benefit from all-inclusive insurance cover at no additional cost, through an insurance policy obtained by us from our insurers. Riders Insurance may vary depending on circumstances. Please refer to thtenn app for more information about the insurance covers.

Types of Insurance Cover :

Rider’s Personal Accident Cover

This covers the rider for severe bodily injury that happens while riding a thtenn vehicle, even if it is due to the rider’s own mistake. Riders are insured above certain thresholds, based on the type and severity of injury as set out in the insurance terms and clauses.

Rider’s Liability Cover

This provides insurance cover to a rider for bodily injuries caused by the rider to other persons/riders. Riders are also insured for damages caused to other persons’ property as a result of using of our vehicle.

Please refer to the insurance clauses in thtenn app for more information about the cover and refer to Thtenn Rider Insurance Overview.

Involved an accident while riding?

Stop riding at the scene of accident immediately.
Check to make sure you are safe and everyone else involved is also safe
Check for severity and If you notice anything that requires emergency or medical attention, please follow the emergency and critical incident procedures https://www.police.uk/pu/contact-the-police/report-a-crime-incident/ by calling 999 and following instructions.
Exchange information with other driver/ riders involved.
Contact thtenn team customer service claims@thtenn.com to report the incident in detail.

In a non-critical incident or you were hit by another rider

Check to make sure you are safe and everyone else involved is safe.
Move away from the road and find somewhere safe to settle.
Exchange contact information with the rider
Take photos of the incident including involving vehicle IDs, location of the incident and any other relevant photographic material for evidence.
Collate as much information as possible
Contact the Thtenn claims team at Claims@thtenn.com to report the incident and attach all collected information.

Am I covered under the insurance if I don’t wear a helmet when riding?

Yes, you may be covered if you are injured under a non-fault accident but not wearing a helmet may be classed as a contributory factor of your negligence and it may reduce your claim or disqualify your claim. As part of our safe riding policy, we recommend that you wear a helmet at all times when riding our vehicle to protect your brain and save your life.

We also recommend a cruise speed of 10-15mph(max) on public road for public safety and please ride responsibly and observe all road traffic rules and regulations for your safety.